FAQ

How do I know what size to select?

Please measure your child's foot and refer to our size chart to determine the best fit for your child. It's recommended to add 1/4 to 1/2 of an inch (about 1.5 cm) to your child's foot measurement to allow for additional growing room.

When can I expect my order to arrive?

Please allow up to 3 business days to process your order. Depending on your location, shipping times range from 2-7 additional business days. You will receive an email confirmation when your order has been received as well as another email confirmation when your order has been shipped.

What is the best way to clean the shoes?

Skips can be spot cleaned with a damp cloth and mild laundry detergent for small stains. They are also machine washable and can be washed in the gentle/quick cycle when needed. Please avoid soaking the shoes or leaving them in standing water as certain fabrics could experience fabric bleeding in these circumstances.

What is your return/refund policy?

Shoes can be returned to us if they are in original, unused condition. Once we receive the shoes and verify the condition, we will process a refund. Please click HERE to view our return policy

Can I exchange the shoes I purchased for a different size?

Shoes can be exchanged for a different size. Simply return the shoes to us in original, unused condition and once we receive the shoes we will send you the requested size in exchange.

Can I cancel my order?

Please contact us within 24 hours from placing your order if you would like to cancel the order. If your order has not already been shipped, it can be cancelled and we will issue a refund.

Is Cash on Delivery available?

Cash on Delivery is currently unavailable as a payment method.